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FAQs
Questions ?
You have questions ? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact @jouetset accessoires.com .
Here are the questions you often ask us:
When will I receive my order?
Orders are usually dispatched from our warehouses within 3 working days.
It then takes between 10 and 22 working days for your item to arrive at your home.
In busy periods, it may take up to 6 days before dispatch. Our parcels circulate with La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't get everything at the same time.
Our average delivery times are 10 to 22 working days. Some packages may take a little longer than this.
However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us at contact@jouetset accessoires.com to report an item not received.
Can I cancel or modify my order?
We process orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@jouetset accessoires.com
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective?
Despite our strict selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@jouetset accessoires.com with the following details:
- Your order number
- The description of the problem (erroneous / defective item, ...)
- A photo or video
You will not need to return the product and we will refund the amount of your order directly to you in the form of a purchase voucher (if you wish another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 type encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.